We have a 7-day return policy for new items. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. The buyer is responsible for all return shipping costs. Shipping costs are non-refundable. A 15% restocking fee will be applied to returned items. Refund will be issued in store credit only.
Vintage/used items, lighting, cutlery, tableware, self-care, gift cards, discounted items, final sale items, pre-order items, all furniture items and made-to-order/custom items are considered final sale and are therefore not eligible for return or refund.
If you wish to cancel your order, orders canceled within 48 hours of purchase will receive a full refund, minus a 3-5% processing fee, depending on the payment method. After 48 hours, but before shipping, cancellations will incur a 15% restocking fee, and you will receive 85% of the total order value as store credit. Once an order has shipped, it cannot be canceled.
Please visit our Refund Policy page for more details.
Our items are sold on a first-come, first-served basis, and unfortunately, we are unable to hold an item without full payment.
Yes, in addition to our in-stock USM units, we can also facilitate custom orders for USM Haller Modular furniture. If you have a specific configuration in mind, please send us an email, and we'll be happy to assist you. All USM furniture we sell is 100% authentic. We also offer USM assembly and rebuild services.
Shipping for Smaller Sized Items
We provide flat-rate ground shipping to Canada and the contiguous US. If you reside in a remote or rural area, a non-contiguous U.S. location, Hawaii, or Alaska, please contact us for a shipping quote before purchasing; otherwise, we may be unable to fulfill your order. We ship to U.S. destinations via USPS. Please ensure your address is serviceable by this carrier. If your order cannot be delivered due to an undeliverable or incorrect address, we will not be responsible for sending a replacement or providing a refund. We reserve the right to select the shipment method that best transports the package. This may occasionally result in longer delivery times, in which case you will be notified. Additionally, we reserve the right to cancel and fully refund free shipping orders if the shipping costs significantly exceed average rates.
Free Shipping Offer
Orders totalling $250 or more are eligible for free shipping; however, oversized items and furniture are exempt from this offer. Please contact us for a shipping quote for oversized items. Rural or remote addresses, Alaska, Hawaii, and U.S. territories are excluded from the free shipping offer.
Local Delivery within GTA
Local delivery within the Greater Toronto Area (GTA) starts at $80. For an accurate delivery quote, please contact us directly.
Free Pick-Up
Free pick-up is available at our Toronto location: 1250 Dupont St, Toronto, ON M6H 2A4. Items must be picked up within 7 days from the date of purchase.
Delivery Timeline
In-stock items ship within 3–5 business days.
Items on order are typically available to ship within 6 weeks. However, please note that the estimated arrival date may vary depending on product inventory, purchase date, recipient's location, and the shipping carrier.
Duties and Taxes for U.S. Customers
Please note that we do not collect local sales taxes for orders shipped to the United States.
Starting August 29, 2025, all orders shipped to the U.S. will be sent on a DDP (Delivered Duty Paid) basis. This means no extra customs fees or duties at delivery - any applicable charges are included and shown at checkout. Please note that all U.S. orders are final sale at this time.
Please visit our Delivery + Pickup page for more details.
Absolutely! Please fill out the form to contact us.
Our Dupont store opens to the public during our business hours:
Thu - Fri 12:00-4:00 PM
Sat - Sun 12:00 - 6:00 PM
No appointment needed.
We ship smaller items via carrier throughout Canada and the contiguous US. Local delivery for oversized items is available within the Greater Toronto Area (GTA). However, we do not currently offer delivery for oversized items outside of the GTA.